Freshdesk
Freshdesk is an AI-assisted customer-service helpdesk from Freshworks, built around omnichannel ticketing and automated workflows.
Best for Support teams handling omnichannel tickets with AI copilot assistance
- Starts at
- $29/month per user
- Free plan
- No
- Price checked
- 2026-10-18
Pricing
Price checked: 2026-10-18. Source: official pricing page.
| Plan | Monthly | Annual (per month) | Billing unit | Notes | Source |
|---|---|---|---|---|---|
| Growth | Not listed | $19 | per user | Per agent, billed annually | Source |
| Pro | Not listed | $55 | per user | Per agent, billed annually | Source |
| Enterprise | Not listed | $89 | per user | Per agent, billed annually; 500 AI agent sessions | Source |
| Freddy AI Copilot add-on | $29 | Not listed | per user | Per agent/month | Source |
"Not listed" means the official page shows no list price for that billing period (often contact sales). We never fill gaps from third-party sites.
Overview
Support teams consolidate email, chat and related channels, while Freddy AI provides agent copilots that help prioritize tickets and recommend replies or next steps for less experienced agents. It targets growing support organizations that want quicker resolution without abandoning a classic ticket model their staff already understands. Packaging is commercial; AI productivity features are part of the paid Freshdesk/Freddy offering rather than a fully free production desk for unlimited agents. Limitation: if you need always-on AI copilots and higher automation, expect a paid plan, and like any helpdesk the tool will not fix unclear policies or missing knowledge articles. Compare AI add-on costs carefully against seat counts during procurement.
Key features
- Omnichannel ticketing and automated support workflows
- Freddy AI agent/copilot assistance for human agents
- Shared customer context to resolve across channels
Limitations
Production AI agent and copilot capabilities are part of paid Freshdesk packaging; the 14-day trial runs on Enterprise, and accounts are suspended afterward unless a paid per-agent plan is selected.