Crisp
Crisp consolidates customer conversations into a shared inbox with live chat, CRM, knowledge, campaigns and an AI agent that can answer from your content.
Best for Startups and small businesses unifying live chat, inbox and CRM
- Starts at
- $45/month flat
- Free plan
- Yes
- Price checked
- 2026-10-18
Pricing
Price checked: 2026-10-18. Source: official pricing page.
Free plan: Free plan
| Plan | Monthly | Annual (per month) | Billing unit | Notes | Source |
|---|---|---|---|---|---|
| Mini | $45 | Not listed | flat | Per workspace; 4 seats; $5 AI credits | Source |
| Essentials | $95 | Not listed | flat | Per workspace; 10 seats; $25 AI credits | Source |
| Plus | $295 | Not listed | flat | Per workspace; AI-first suite | Source |
"Not listed" means the official page shows no list price for that billing period (often contact sales). We never fill gaps from third-party sites.
Overview
Support and success teams use it when they want one queue for the website widget, email and channels such as WhatsApp, Messenger or Instagram instead of separate inboxes. Chatbots and the AI agent can be scoped to specific channels, with analytics to review what users asked. A free plan exists for light usage; paid plans expand seats, automation and channel volume. Limitation: free workspaces hit feature and volume ceilings as soon as traffic grows, and AI answers still need a maintained knowledge base plus clear handoff to humans. Larger enterprises may eventually need deeper workforce tooling than Crisp targets.
Key features
- Shared inbox and live chat across web and social channels
- Built-in CRM, knowledge and campaign tools
- AI agent/chatbot that can answer from your content
Limitations
Free plan is limited; higher conversation volume, seats and automation require paid Crisp plans.